Privacy Policy

Our Commitment to Your Privacy

At IMOVE Physio, your privacy and trust matter to us. This Privacy Policy explains what personal information we may collect through our website, why we collect it, how it may be used, and the choices available to you.

We believe privacy information should be clear and accessible, so we’ve kept this policy as straightforward as possible.

1. Who We Are

IMOVE Physical Therapy & Rehabilitation is a physical therapy practice located on Manhattan’s Upper East Side in New York City.

For the purposes of this policy, “IMOVE,” “we,” “us,” and “our” refer to IMOVE Physical Therapy & Rehabilitation.

Practice: IMOVE Physical Therapy & Rehabilitation
Location: Upper East Side, New York, NY
Email: [Insert practice email]
Phone: [Insert practice phone number]

2. Information We Collect

We may collect information that you choose to provide when interacting with our website or contacting our practice.

Information you provide directly may include:

• Your name, email address, and phone number

• Appointment or scheduling information

• Information submitted through contact or inquiry forms

• Health, injury, or condition information you voluntarily provide

• Insurance or billing information when applicable

• Communications you send to our team

Information collected automatically may include:

• Browser and device information

• IP address

• Pages viewed and interactions with our website

• Cookies and similar technologies used to understand and improve website performance

3. How We Use Your Information

We may use your information to:

• Respond to questions and appointment requests

• Schedule, confirm, or manage appointments

• Provide physical therapy and rehabilitation services

• Communicate information related to your care

• Process payments or insurance-related information when applicable

• Improve our website and patient experience

• Maintain appropriate business and clinical records

• Comply with applicable legal and regulatory requirements

We do not sell your personal information.

4. Health Information

Because IMOVE is a healthcare practice, some information you provide may relate to your health, symptoms, injuries, or treatment.

Where applicable, protected health information is handled in accordance with applicable healthcare privacy requirements, including the Health Insurance Portability and Accountability Act (HIPAA).

This website Privacy Policy is separate from any Notice of Privacy Practices governing protected health information maintained as part of your healthcare relationship with IMOVE.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the site, remember certain preferences, and improve website performance.

Depending on the tools used on our website, third-party analytics or service providers may also collect limited technical information.

You can manage or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No method of transmitting or storing information online can be guaranteed to be completely secure.

For sensitive or urgent medical information, please contact the practice using the appropriate patient communication channels rather than relying on a general website contact form.

7. Sharing Your Information

We do not sell or rent your personal information.

Information may be shared when reasonably necessary with service providers that support the operation of our practice or website, such as scheduling, payment, hosting, or other technology providers.

Information may also be disclosed when required by law, regulation, legal process, or when reasonably necessary to protect the rights, safety, or security of our patients, team, or others.

Health information associated with your care is subject to additional privacy protections where applicable.

8. Your Privacy Choices

Depending on the type of information involved and applicable law, you may have rights regarding your personal information.

You may contact us to:

• Ask what personal information we maintain about you

• Request corrections to certain information

• Ask questions about how information is used

• Request deletion where applicable and legally permitted

• Withdraw from marketing communications

• Raise a privacy concern

Clinical records and protected health information may be subject to different rights and retention requirements under healthcare law.

9. Third-Party Services & Links

Our website may link to or integrate with third-party services, including scheduling platforms, payment providers, social media platforms, maps, or other external websites.

Those services operate under their own privacy practices and policies. IMOVE is not responsible for the privacy practices of independently operated third-party websites.

10. Children's Privacy

Our website is not designed to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe a child has submitted personal information through our website inappropriately, please contact us.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or applicable legal requirements.

When changes are made, the “Last Updated” date displayed on this page will be revised.

Last Updated: August 2026

12. Contact Us

Questions about this Privacy Policy or how your information is handled can be directed to:

IMOVE Physical Therapy & Rehabilitation
Upper East Side, New York, NY